FREQUENTLY ASKED QUESTIONS
We do our best to keep our ordering process straight forward and as easy as we can. We ask that you fill out one of the digital worksheet forms, they contain pricing for all of our core options and accessories, and we will calculate the price for you. Once you have filled out the digital worksheet, we will contact you within 1-2 business days to discuss all the details. From there, we require a deposit of 50% for all the orders, and the remain 50% upon completion.
EARTH T300 VS. EARTH T250LX, WHAT’S THE DIFFERENCE?
EARTH T250LX is our luxury 250lb teardrop trailer 100% carbon fiber and its genuine lightness and strength, with features such as a 5’x5’x11’ close, and a 11’x7’x11’ open teardrop trailer, queen space and two optional twin space (when is expanded), fully insulated cabin and all floor storage. EARTH T300 is our smart 300lb offering, and is design to be as compact and light as possible, without sacrificing the quality. In order to keep the price point affordable, we use a combination of carbon fiber and resin reinforced feathers for insulation and structural properties, which save significant material cost while maintain structural rigidity.
MAY I VISIT YOUR LOCATION?
Absolutely! But we request that all visits be scheduled in advance to ensure that we are here to give you a tour of our facility, and to ensure that your visit is as beneficial as possible. Please click here to schedule a visit.
DO YOU HAVE DEALERS?
We don’t have dealers, nor a dealer network. We are manufacturer-direct company. We love the opportunity to meet and get to know each of our customers personally and take the time to develop a relationship as we build your dream teardrop to last a life time and adapt to your needs.
WHAT IS YOUR WARRANTY?
We offer a one-year warranty to the original owner on all Earth Traveler Teardrop Trailers-made components, including frame, body, cabinetry, etc. Many of our products including the water pump, roof racks, tires etc., include their own warranty. The warranty does not cover wear and tear , road or trail damage, neglected or misuse. We will strive to the best of our abilities outside of the warranty, if any concerns, please do not hesitate to contact us.
DO YOU HAVE TEARDROP TRAILERS FOR RENT?
We do not have teardrop trailers available for rent at the moment.
DO YOU HAVE ANY USED TEARDROP TRAILER FOR SALE?
We do not currently have any used teardrop trailer available. We periodically have a show model available, which will be listed on our website and social media pages.
IS MY VEHICLE ABLE TO TOW YOUR TEARDROP TRAILER?
Possibly YES! Many vehicles from factory are ready to tow our teardrop trailers. We recommended that your vehicle have at least a 500lb towing capacity without trailer brakes, and 900 pounds with trailer brakes for EARTH T300, and EARTH T250LX, and a hitch rated accordingly. Our trailers are equipped with a standard 4-pin flat RV connection. Please be sure that your vehicle has the correct wiring necessary before picking up your teardrop trailer, we are unable to modify your vehicle’s wiring.
WHAT IS YOUR LEAD TIME? WHEN CAN I EXPECT MY TRAILER TO BE COMPLETED?
Our current time estimated is 5-7 months for new orders due to demand. We strive to maintain a very high standard of quality and do not wish to rush the production of a trailer and risk releasing a sub-part into the wild. We ask for your patience and appreciate your support. We cannot guarantee a completion date for your trailer; we do our best to move the trailer through production as expediently as possible, but they are many possible delays that are out of control. We strongly recommend that you do not schedule any travel plans with your trailer until your teardrop trailer is completed.
CAN MY WHEELS AND TIRES BE MATCHED TO MY TOW VEHICLE?
Yes! Well, nearly always. We can accommodate most standard bolt patterns on our trailers. Whether you provide the wheels and tires, or we do, additional cost may be incurred to fit your wheels to the trailer axles. Trailer hubs and vehicles hubs are very different, and often times OEM wheels or aftermarket wheels do not bolt to the trailer spindles. Please contact us for more information.